Privacy Policy

Overview

Shadwan International Trading Company thanks its visitors and customers for taking the time to read this Privacy Policy.

At Shadwan International Trading Company and its affiliated companies, we respect your privacy and are committed to protecting your personal data in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law.

This Policy explains the types of personal data we may collect from you, the purposes for which we use it, how we store and protect it, the rights available to you in relation to your personal data, and how you can contact us.

This Policy applies to the Company’s website, social media platforms, and all channels through which we provide our services or communicate with our customers.

By using our website, services, official channels, or by providing us with your personal data, you acknowledge that you have read and agreed to this Policy.

Scope of the Policy

This Policy applies to Shadwan International Trading Company and its affiliated companies. It covers all services and activities related to vehicle sales, vehicle offers, vehicle maintenance, spare parts, and any services, offers, or marketing campaigns provided by the Company through its official channels.

Website: sic.sa

Personal Data We Collect

We may collect certain personal data when you use our services or communicate with us, including but not limited to:

Full name, mobile number, email address, city or address, type of requested service, vehicle information, booking or request details, maintenance request details, inquiry details, communications through the website or social media platforms, and any other information you voluntarily provide through the Company’s official channels.

In certain cases, depending on the nature of the requested service, such as financing or installment requests or offers related to financing entities, we may collect additional data such as national ID or residency number, salary details, employer information, or any documents or information required to review the request or complete the service procedures. Such data is collected only when necessary and to the extent required to achieve the specific purpose for which it is collected.

We may also collect certain technical data when you visit the website, such as IP address, browser type, device type, visited pages, and usage data, for the purpose of improving the user experience and measuring website and campaign performance.

Sources of Data Collection

Personal data may be collected through all Company service and communication channels, including:

The website, social media platforms, WhatsApp, phone calls, the contact center, branch visits, registration or inquiry forms, advertising campaigns, offer requests, maintenance requests, and spare parts requests.

Purposes of Using Personal Data

We use your personal data for the following purposes:

Providing the requested services, responding to inquiries, following up on sales, maintenance, or spare parts requests, reviewing financing or installment requests when needed, completing procedures related to the requested service, communicating with customers, sending offers and marketing updates, improving customer experience, developing service quality, managing bookings and requests, measuring marketing campaign performance, preparing internal reports, improving the website and communication channels, and complying with legal and regulatory requirements.

Marketing Communications

We may use your contact details to send vehicle offers, maintenance offers, spare parts offers, marketing campaigns, reminders, news, or updates related to the services of Shadwan International Trading Company and its affiliated companies, after obtaining the necessary consent or based on an appropriate legal basis.

You may request to stop receiving marketing communications at any time by contacting Customer Service through the official channels stated in this Policy.

Cookies and Tracking Tools

The website may use tracking tools, cookies, or similar technologies to improve the user experience, analyze website performance, understand visitor interests, measure marketing campaign effectiveness, and improve the content and services provided.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features or the quality of your browsing experience.

Sharing Personal Data with Third Parties

Shadwan International Trading Company does not sell or rent your personal data to any third party.

We may share certain data, when necessary, with trusted parties that assist us in providing services, operating systems, managing campaigns, or improving customer experience, such as technology service providers, hosting providers, customer management tools, social media platforms, messaging service providers, marketing companies, advertising entities, financing entities, banks, or any other parties related to providing the requested service.

Such sharing is carried out only when necessary, in accordance with applicable laws, and provided that such parties maintain the confidentiality of the data and use it only for the specified purposes.

We may also disclose data if required by law or competent authorities, or to protect the rights, customers, property, or service integrity of the Company.

Data Processing Through Service Providers

Shadwan International Trading Company may use certain technical, marketing, or advertising service providers to operate the website, improve the user experience, measure campaign performance, or manage communication channels.

Some data may be processed through these tools in accordance with the privacy policies of the service providers, while the Company remains committed to taking appropriate measures to protect personal data in accordance with the applicable laws in the Kingdom of Saudi Arabia.

Personal Data Protection

We are committed to taking appropriate administrative, technical, and organizational measures to protect personal data from unauthorized access, use, modification, disclosure, or destruction.

However, the transmission of data over the internet or electronic storage cannot be guaranteed to be 100% secure. Therefore, the Company makes reasonable efforts to protect your data using available means and appropriate best practices for the nature of its activities.

Data Retention Period

Shadwan International Trading Company retains personal data for five years, or for the period necessary to achieve the purposes for which it was collected, or as required by applicable laws and regulations.

When the data is no longer needed, or when the statutory retention period has expired, the Company will delete, destroy, or anonymize it where possible and appropriate.

Rights of Data Subjects

In accordance with applicable laws, you may exercise your rights in relation to your personal data, including:

Requesting access to your personal data, requesting correction or updating of inaccurate data, requesting deletion where possible, requesting a copy of the data, objecting to certain processing activities, and withdrawing consent for marketing purposes where processing is based on consent.

To exercise any of these rights, you may contact Customer Service through the official channels stated below.

Accuracy of Data

The user is responsible for ensuring the accuracy of the data provided to the Company. If there is any change or error in the data, the user may contact Customer Service to request an update or correction.

Updates to this Privacy Policy

Shadwan International Trading Company may update this Policy from time to time. The updated version will be published on the website or through the Company’s official channels.

We recommend reviewing this Policy periodically to stay informed of any updates or changes.

Consent to the Privacy Policy

By using our website, services, or official channels, or by providing us with your personal data, you acknowledge your acceptance of this Policy.

If you do not agree with this Policy, please do not use services or channels that require the provision of personal data.

Contact Us

If you have any inquiry, request, or complaint related to this Privacy Policy or your personal data, you may contact Customer Service through the following channels: